Contact Us
This page tells you how to reach the editorial team behind Top Crypto Casinos, what we can realistically help with, and where to go instead when your question is about your own casino account, a stuck Bitcoin withdrawal, or a bonus that didn't credit. We're an independent comparison site covering crypto casinos available to US players — we don't operate any of them, hold your funds, or have access to your account.
Email us
The fastest route is email: [email protected]. One address covers everything — corrections, partnership questions, press, and general feedback. Put the casino name or topic in the subject line and we'll route it internally. We read everything; we can't promise a reply to every message, but factual corrections and payout complaints get looked at first.
Please don't send us private keys, seed phrases, wallet passwords, casino logins, two-factor backup codes, or copies of ID documents. There is no situation in which we need them, and nobody legitimate will ever ask you for a seed phrase. If a message claiming to be from us asks for any of that, it isn't from us.
What we can help with — and what we can't
| Write to us about | Go to the casino or another body about |
|---|---|
| A detail in one of our reviews that looks wrong or out of date | A pending or failed on-chain deposit or withdrawal |
| Bonus terms that have changed since we published — wagering, caps, expiry | A locked, restricted or closed account |
| A site that has started or stopped accepting players in your state | KYC or identity verification requests made to you |
| Your own experience with a listed brand, good or bad | Disputed bets, game results or RTP questions |
| Coins we've listed as supported that no longer are — BTC, ETH, LTC, USDT, USDC, DOGE or other altcoins | Self-exclusion or account closure requests |
| Press, media and partnership enquiries | Problem gambling support — see the helpline below |
Operator support is normally 24/7 live chat plus email on the sites we cover, and that channel is the only one that can act on your balance. Before you contact them, have your account username, the transaction hash (TXID) of the on-chain transfer, the network you used, the wallet address, and timestamps ready. A TXID resolves most "where is my payout" questions in minutes, because it shows publicly whether the transfer was broadcast and confirmed.
Reporting a problem with a listed casino
Reader reports are a real input into our rankings. They carry more weight when they're specific. If you're telling us a site is slow to pay or applied a bonus term you weren't shown, include:
- The casino name and roughly when the issue started.
- What you were told, and by which channel — live chat, email, or the site's terms page.
- The coin and network involved, and whether the funds ever left the casino wallet (the TXID answers this).
- Any withdrawal limit, pending period or verification step you were asked to complete.
- Redacted screenshots if you have them. Black out your account number, email and any personal data first.
We don't publish individual reader accounts as testimonials and we don't invent user reviews. What we do is check the claim against the operator's current published terms, and update the review if the terms moved.
Our commercial relationships, stated plainly
Top Crypto Casinos earns commission when a reader opens an account through some of the links on this site. That funding pays for the research. It does not buy a position in our rankings, a rating, or a favorable line in a review — and several brands we list with high ratings also carry limitations we state openly. If you think a review reads like it was bought, email us and say so; that's a legitimate complaint and we'd rather hear it.
Advertising and partnership enquiries go to the same address. We don't sell top spots, sponsored ratings, or the removal of criticism.
Corrections: what we check and how fast
Crypto casino offers change often — a 150% match becomes a 100% match, a cashback percentage moves, a coin gets added or dropped. Our listings were last fact-checked on Sep 26, 2026 by Henry Collins, and terms may have shifted since. We research and verify against operator terms pages; we do not deposit, play or withdraw, so nothing on this site is presented as a tested payout speed. Advertised withdrawal times are the operator's claim, not our measurement.
When you flag something, we re-read the operator's current bonus terms, banking page and restricted-country list, then either update the page or explain why we've left it. Ratings on this site are editorial judgments by our team, not aggregated customer scores.
Questions we get often enough to answer here
"Which brands does your contact address cover?"
Every brand ranked on this site, including BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave. We can discuss what we've published about any of them. We can't act on your account at any of them.
"Can you get my withdrawal released?"
No. We have no relationship with operator payments or compliance teams that would let us move funds, and we'd be misleading you to suggest otherwise. What we can do is tell you what the site's published withdrawal limits and verification triggers say, and record the complaint against that brand.
"Can you tell me whether it's legal for me to play?"
We can give you the general picture, not a ruling on your situation — for that, talk to a qualified attorney. The general picture: there is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator, so they sit in a legal grey area for US players. Regulated online casino gaming exists in only a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators don't run on crypto. Offshore sites self-restrict certain states, and those lists differ by operator and change. Check your own state's laws, and check the operator's terms for your state before depositing.
"What about taxes on winnings?"
US players are generally liable for tax on gambling winnings, and separately on crypto gains. We're not able to advise on your return — consult a qualified tax professional. We also won't help anyone frame anonymous or low-verification play as a way to avoid reporting income; that's not what "no KYC" is for, and we won't write about it that way.
"Do you help with bypassing geoblocks, KYC or VPN restrictions?"
No, and we won't answer emails asking for it. Using false details or circumventing a site's location and verification checks typically breaches the operator's terms and is a common reason balances get frozen. Most sites reserve the right to request identity verification at any point, including before a first payout, even when marketed as minimal-KYC.
A quick word on the offers you'll see beside this page
The brands ranked here lead with different things, and their headline promotions carry conditions you need to read before depositing. A few examples of how the material terms sit next to the offer:
- BetPanda — 10% Weekly Cashback. Ongoing rather than front-loaded, calculated on net losses over the week and paid on the operator's own schedule. Percentages, qualifying periods, minimum loss thresholds and any wagering on the cashback are set out in their promotions terms.
- CoinPoker Casino — 150% Welcome Bonus up to $2,000. A deposit match, so the headline number needs a matching deposit to reach it. Playthrough requirements, game weighting, maximum bet while a bonus is active and an expiry window all apply — check them before you opt in.
- Cryptorino — 100% Match Bonus up to 1 BTC + 10% Weekly Cashback. A BTC-denominated cap means its dollar value moves with the market. Wagering requirements, eligible games and time limits apply to the match; cashback terms are separate.
Bonus funds are not free money: you have to deposit and wager your own crypto to engage with any of these, and losing that deposit is a real and common outcome. If a promotion's wagering, expiry or eligibility terms aren't shown clearly on the operator's site, treat that as a reason to slow down, not speed up.
Age, risk and getting help
This site is for adults only. The minimum age is 18+, or 21+ where the operator's terms or your state's rules set that as the floor — check the individual site's terms, because it varies. Gambling costs money and most sessions end in a loss; it is not a way to make money, cover bills or fix a financial problem. Crypto adds a second risk on top: the value of BTC, ETH, LTC or DOGE in your balance can fall while you hold it, which is part of why some players keep funds in stablecoins like USDT or USDC.
If gambling has stopped being entertainment for you, call the National Problem Gambling Helpline at 1-800-GAMBLER, free and confidential, 24/7. Be aware that offshore crypto casinos may not offer the same player protections, deposit limits or self-exclusion tools as state-regulated operators, and that no US regulator is standing behind them. Our responsible gambling resources cover the tools that are typically available and how to use them.
Other pages worth reading before you write
A lot of incoming questions are already answered elsewhere on the site. Who we are and how we rank sites explains our method and the criteria behind the ratings. Our terms of use set out what this site is and isn't responsible for. If your question is about a specific coin, wallet setup, network fees, confirmation times or provably fair games, the relevant review pages usually go into more depth than we can in a reply.
Otherwise, email [email protected] whenever you're ready. There's no deadline on any of this, and nothing on this site is worth rushing a deposit for.